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Submitting evidence guidance
1. Footwear
Sizing issue
Correct size tag but does not fit
- Foot length
- Sole length
Incorrect size tag
- Size tag
Incorrect color: Real product color does not match the product color on the website
- Product photos in natural light, not against the sun
The product is damaged, dented, or no longer in its original state:
The product received by the customer is damaged, and the issue is clearly visible (due to transportation, production ...)
- Photo/clip showing the damaged part
- Product overview photo
Product is not up to customer's expectations:
The product is not damaged but not as customer's expectation (material, design ...)
- Product photos
False advertising (DCMA): Ads showing products from other brands
- Product photos
- False advertisement photo (must include our store's logo and link)
Part of the order is missing:
The number of items received does not match the order placed and the order is not split to send
-Photos of all products received in the package
2. Clothes
Sizing issue
Correct size tag but does not fit
- Size tag sewn into the product
- Measurement photos with a ruler based on the size guide
Incorrect size tag
- Size tag sewn into the product
Incorrect color: Real product color does not match the product color on the website
- Product photos in natural light, not against the sun
The product is damaged, dented, or no longer in its original state:
The product received by the customer is damaged, and the issue is clearly visible (due to transportation, production ...)
- Photo/clip showing the damaged part
- Product overview photo
Product is not up to customer's expectations:
The product is not damaged but not as customer's expectation (material, design ...)
- Product photos
False advertising (DCMA): Ads showing products from other brands
- Product photos
- False advertisement photo (must include our store's logo and link)
Part of the order is missing:
The number of items received does not match the order placed and the order is not split to send
Photos of all products received in the package
3. Electronic products, household products
Incorrect color:
Real product color does not match the product color on the website
- Product photos in natural light, not against the sun
Poor quality product, doesn't work
The product is not damaged but not as customer's expectation (material, design ...)
- Product photos
The product is not damaged but not functioning
- For example: camera cannot record, memory card cannot be inserted, hair iron is not hot, etc.
- A clip clearly shows the issue during use (for electronic product, it must show that the product is fully charged or plugged into a power source)
The product is damaged, dented, no longer in its original state:
The product received by the customer is damaged, the issue is clearly visible (due to transportation, production ...)
- Photo/clip showing the damaged part
- Product overview photo
False advertising
Ads showing products are from other brands (DMCA, brand name, design)
- Product photos
- False advertisement photo (must include our store's logo and link)
Products that falsely advertise their functions, features
- A clip clearly shows the issue during use (for electronic product, it must show that the product is fully charged or plugged into a power source)
- False advertisement photo (must include our store's logo and link)
Part of the order is missing
- Photos of all products received in the package
Why Choose FidoToy?
Your pup deserves the best — safe, tough, and playful toys made for real chewers.
Pet-Safe Materials
All toys are made from non-toxic, vet-approved materials – safe even for strong chewers.
Durability Guaranteed
Reinforced stitching and tough materials built for heavy chewers.
Fast Shipping
Fast delivery with full tracking — get your toy ASAP.
Quality Tested
Every toy is tested to meet strict safety and durability standards.
Frequently Asked Questions
Our toys are designed for dogs of all sizes. Most dogs enjoy interactive and plush toys. Monitor your dog the first time to see if it becomes their favorite!
Yes! Most of our plush toys are machine washable on a gentle cycle or can be hand washed.
Yes, our PupStrong line is built to last, but supervision is always recommended for dogs who chew aggressively.
Orders are processed within 1-2 business days. Standard shipping typically takes 3-7 days depending on your location.
Absolutely! You can add multiple toys to your cart and we offer discounts on bulk purchases.
